8 Ways to Crush Trust — And Agility


Amanda Setili

We live and work in an age of disruption and relentless change. Companies must be fast, adaptable, agile and courageous to compete. This requires the presence of a deeply important quality: trust. While trust has always been an essential element in business, it’s more important now than ever before. Why? Because without trust, you will never create the deep engagement and sense of safety people need to take risks, disagree, and innovate.

An organization without trust is inefficient and is often stagnant. It experiences many stops and starts, as people wait for the approvals they need and verify that others have done what they said they were going to do. People fear being the one to bring the “bad news.” Problems fester and grow, rather than being promptly addressed. Leaders fear taking the risk to move to something new.

All of this results in a sluggish pace and an unhealthy attachment to old business models that can kill a company in today’s economy.

Trust, essentially, is the willingness to put oneself at risk based on another individual’s actions. Teams must be able to trust leaders — and vice versa — as well as each other. Trust must permeate the entire culture. And because trust begins with leaders, it’s important to make sure we’re not inadvertently doing things to squelch its presence.

Below are eight …

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