Don’t be surprised if you find yourself leading a project designed to change a business process—not just user desk procedures, but a business process that involves coordinated actions of multiple teams and systems to provide a product or service.
In such a project, you may be upgrading a customer-facing web page, automating a substantial series of functions involved in providing a service to the customer, or replacing a core human resources management system. These types of projects are very common and will be even more common in the future.
To succeed, you must be aware of special considerations around business analysis. The whole activity is broader and includes more than just a single business analyst role. Your project must bring in certain specialists and stakeholders who can ensure that precise changes are made that get the results desired with minimal production problems.
Here is a short list that helps you understand better some of the specialists that you will need:
1. Process Analyst: This is an analyst that specializes in documenting business processes, typically in flowcharts. The role is especially important when an existing process has no documentation and there needs to be some visual representation for project discussions during requirements gathering and design. Of course, this specialist can create workflows for any desired
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